Shipping policy
SHIPPING POLICY
ORDER PROCESSING AND TIMELINES
Order Processing: Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays).
SHIPPING METHODS AND RATES
We offer multiple shipping options for domestic orders. Shipping rates are calculated automatically at checkout based on your location and preferred delivery speed, ensuring you always get the best available rate through our shipping partners.
All shipping rates are calculated at checkout to provide you with the most competitive pricing available.
SHIPPING RESTRICTIONS
Currently, we ship to:
- All 50 United States and territories
- We do not currently ship internationally
ORDER TRACKING
Once your order ships, you will receive an email confirmation with tracking information. You can track your package using the provided tracking number on the carrier's website.
SHIPPING ADDRESS CHANGES
Once an order has been processed and shipped, we cannot change the shipping address. Please ensure your shipping information is accurate before completing your purchase.
DAMAGED AND LOST PACKAGES
Damaged Packages
If your HELL ON EARTH products arrive damaged, please:
- Take photos of the damaged packaging and products
- Contact us at human@hellon.earth within 7 days of delivery
- Include your order number and photos
- We will arrange for a replacement at no additional cost
Lost Packages
If your tracking indicates that the package has been delivered but you haven't received it, please contact your shipping carrier to investigate and find a resolution. If no resolution is found, please get in touch with us at human@hellon.earth.
Failed Delivery Attempts
If delivery fails due to incorrect address information provided by the customer, additional shipping charges may apply for re-delivery.
Undeliverable Packages
Packages returned as undeliverable due to incorrect addresses will be reshipped once the correct address is provided, with additional shipping charges applied.
Sustainable Packaging
In keeping with our environmental mission, all HELL ON EARTH products are shipped in 100% plastic-free packaging. Our shipping materials are recyclable and made from sustainable sources whenever possible.
Contact Information
For shipping questions or delivery issues, don't hesitate to get in touch with us at human@hellon.earth
Response Time: We aim to respond to all shipping inquiries within 24 hours during business days
This shipping policy is effective as of June 1, 2025, and may be updated as needed. Current policy will always be available at hellon.earth/policies/shipping-policy
Questions or concerns? Contact us at human@hellon.earth.